Privacy Policy
Effective Date: December 6, 2025
Hello Funding LLC (“Hello Funding,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information through this website (www.hellofunding.com) and related communications. By using this site or submitting information, you consent to the practices described below.
1. Information We Collect
We collect information directly from you and automatically from your device when you use our site.
Information you provide
Name, email, phone number, business name, and address
Requested funding amount, time in business, industry, and other business details
Automatically collected information
IP address, browser type, operating system, and site-usage data (cookies, analytics)
We do not directly collect banking credentials through our website. However, if you choose to link a financial account through our application process, certain financial data (such as account details, balances, and transactions) may be collected and transmitted securely through our service provider, Plaid.
Categories of Information We Collect (as defined by applicable U.S. state laws)
Identifiers: name, business name, postal address, email address, phone number, IP address.
Commercial Information: funding amount requested, business details, transaction-related data.
Internet or Network Activity: browser type, operating system, and website usage analytics.
Geolocation Data: limited to business address or general IP-based region.
Professional or Employment-Related Information: business ownership or role when provided.
2. How We Use Information
We use the information we collect to:
Evaluate your funding inquiry and determine potential eligibility;
Contact you regarding your request by phone, email, or text message;
Use your information internally to review, process, and support your funding request;
Improve our website, operations, and customer experience; and
Comply with legal obligations and prevent fraud or misuse.
3. Information Handling and Disclosure
We may disclose information only as described below:
Service providers, including financial data connectivity providers such as Plaid, that host, secure, maintain, or support our systems; facilitate account verification; or process financial information on our behalf under confidentiality obligations.
Legal requirements: when disclosure is required by law or necessary to protect our rights.
We do not sell personal information and do not share it for cross-context behavioral advertising.
Mobile opt-in data and consent will never be shared with third parties for marketing or promotional purposes.
3.1 Financial Account Connectivity (Use of Plaid)
We use Plaid Technologies, Inc. (“Plaid”) to provide secure connection to your financial accounts for account verification, balance checks, transaction review, fraud prevention, and underwriting purposes.
By proceeding or by linking a financial account, you authorize Hello Funding to share your information with Plaid and you authorize Plaid to access and transmit your personal and financial data from connected financial institutions. The information Plaid collects may include account identifiers, account balances, and transaction history.
Plaid uses and processes your data in accordance with its own Privacy Policy, which you can review here:
https://plaid.com/legal/#end-user-privacy-policy
By linking a financial account, you consent to this data being collected, transmitted, processed, and stored by Plaid. You may revoke this authorization at any time by disconnecting your financial institution or by contacting Plaid directly.
4. Electronic Communications & Opt-Out
By providing your phone number or email, you consent to receive calls, texts, or emails from Hello Funding about your inquiry.
Message frequency varies; message and data rates may apply.
Reply STOP to opt out or HELP for assistance.
Consent is not a condition of credit or purchase.
You may also email support@hellofunding.com to opt out.
5. Your Privacy Rights
Depending on your state of residence, you may have rights to access, correct, delete, or limit use of your information, and to opt out of certain processing activities.
California, Colorado, Connecticut, Utah, and Virginia Residents:
You may request to:
Know the categories and specific pieces of personal information we collect;
Obtain a copy of your information;
Delete or correct your information; and
Limit the use or disclosure of sensitive personal information, if applicable.
To make a request, contact us by email at support@hellofunding.com or by phone at (800) 900-8108.
You may also authorize an agent to submit a request on your behalf.
We will verify your identity before processing requests and will not discriminate against you for exercising any privacy rights under applicable law.
6. Data Security & Retention
We use bank-grade encryption and other reasonable safeguards to protect information during transmission and storage.
No system is 100% secure, and we cannot guarantee absolute security.
Information is retained only as long as necessary to fulfill the purposes described here or to meet legal requirements.
7. Cookies and Tracking Technologies
We use cookies and analytics tools to measure site performance and improve our services.
You can adjust browser settings to block cookies, but some features may not function properly.
8. Children’s Privacy
This website is intended for adults conducting business activities.
We do not knowingly collect information from children under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.
Your continued use of the Site after changes means you accept the updated policy.
10. Contact Us
Hello Funding LLC
7455 Arroyo Crossing Pkwy, Suite 220
Las Vegas, NV 89113
Email: support@hellofunding.com
Phone: (800) 900-8108
California residents may also contact us using the details above for any privacy-specific inquiries under the CCPA/CPRA.